Refund policy
Effective Date: July 31, 2026
At KanhaRakhi.in, we are committed to providing premium-quality handmade rakhis and ensuring a smooth shopping experience for our customers. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
We offer a 2-day return window from the date your order is delivered.
To be eligible for a return, the product must:
- Be returned within 2 days of delivery.
- Be unused, unworn, and in its original condition.
- Include all original tags, packaging, and accessories (if applicable).
- Not be damaged, altered, or used after delivery.
Returns that do not meet these conditions may not be accepted.
2. Return Process
To initiate a return, please contact our support team within 2 days of receiving your order.
Contact Details
Email: kanharakhiofficial@gmail.com
Phone: +91 94856 02960
Please share your Order ID, reason for the return, and clear photos (if requested). Once your request is approved, we will arrange a pickup wherever service is available. In locations where pickup is unavailable, you may be asked to ship the product to the address provided by our support team.
3. Refund Policy
Once the returned product is received and passes our quality inspection, your refund will be processed.
- Refunds are processed within 7–10 working days after successful pickup and quality verification.
- Refunds will be made to the original payment method wherever applicable.
4. Promotional Offers
Products purchased under Buy 1 Get 1 (BOGO) offers or any other promotional schemes are not eligible for direct refunds.
For such orders, the approved return amount will be issued as Wallet Credit / Store Credit, which can be used for future purchases on KanhaRakhi.in.
5. Non-Returnable Items
Returns may not be accepted in the following situations:
- Products that have been used or worn.
- Products returned without original packaging or tags.
- Products damaged due to misuse or improper handling after delivery.
- Return requests raised after the 2-day return period.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your Order ID and clear photographs. We will review your request and provide an appropriate resolution as quickly as possible.
7. Contact Us
If you have any questions regarding our Return & Refund Policy, feel free to contact us:
KanhaRakhi.in
Email: kanharakhiofficial@gmail.com
Phone: +91 94856 02960